FAQs

1. What types of pet products do you offer?

At WonderWoof Pet Toys, we offer a variety of unique and stylish pet products, including toys, accessories, pet houses, and more. From the Cute Shell Cat Bed Interactive to the Kitty Puppy Bow Tie Collar Necktie, our store provides fashionable and comfortable accessories for cats and dogs.

2. How can I contact WonderWoof Pet Toys?

You can contact us through the following channels:

- Email: wonderwoof.service@gmail.com

- Instagram: wonderwoof_pet_toys

-TikTok: wonderwoof_pettoys_nl

 

3. What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at wonderwoof.service@gmail.com to initiate a return. For more details, please refer to our Refund Policy.

4. How long does shipping take?

The delivery time for "free shipping" and "standard shipping" ranges from 2 weeks to one month if you are in the EU countries. Please note that delivery times may be impacted by factors such as the global trading climate. Rest assured that we are committed to providing prompt delivery and ensuring the highest quality of our products. For more information, please refer to our Shipping Policy.

5. Can I return personalized items?

Unfortunately, we do not accept returns for personalized items. Please ensure that you double-check all personalization details before placing your order.

6. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please contact us immediately at wonderwoof.service@gmail.com. We will evaluate the issue and make it right.

7. Do you offer exchanges?

Currently, we do not offer direct exchanges. The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new item.

8. Can I cancel or return my order within the European Union?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. For more details, please refer to our Refund Policy.

9. How do I request a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at wonderwoof.service@gmail.com.

10. Are sale items and gift cards eligible for returns?

No, we do not accept returns on sale items or gift cards. All sales of these items are final.

 

11. Why did I not receive any email for updates after I made the purchase?

Please check the spam for the email, and if there have been no updates for a while, do not hesitate to contact us directly!

12. How do I track my cargo?

After your cargo has been shipped, you will receive an email with shipping information. You can use the Tracking section on our website to check the updates. You are also more than welcome to contact us; we are willing to do it for you.